Privacy Policy

Effective Date: 10/04/2025

Welcome to RemoteiQ. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our virtual office services. Please read this policy carefully.

1. Who We Are

RemoteiQ provides virtual office solutions including mail handling, business address services, meeting room access, and related administrative support. We are committed to protecting the privacy and security of our customers and website visitors.

2. Information We Collect

We collect the following types of information:

a) Personal Information

Name, company name, email address, phone number

Mailing address and billing details

Identity verification documents (when required for compliance)

b) Payment Information

Billing address and payment method details (processed securely by third-party payment providers)

c) Usage Data

IP address, browser type, device type, pages visited, and usage patterns through cookies and analytics tools

3. How We Use Your Information

We may use your information for the following purposes:

To deliver our virtual office services

To process payments and manage subscriptions

To verify your identity for compliance purposes

To communicate important updates or offers

To improve the user experience on our website

To comply with legal obligations

4. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your information with:

Trusted service providers (e.g. payment processors, cloud storage providers)

Government authorities or regulatory bodies if required by law

Mail and courier providers for handling and forwarding services

All third parties are required to handle your data in accordance with applicable privacy laws.

5. Cookies and Analytics

RemoteiQ uses cookies to personalize your experience and collect anonymous usage data. You can control cookie settings through your browser. We may also use tools like Google Analytics to understand how visitors interact with our website.

6. Data Retention

We retain your personal data only for as long as necessary:

To fulfill our services

To comply with legal and tax requirements

Or until you request deletion (where applicable)

7. Your Rights (GDPR & UK Data Protection)

If you are located in the UK or EU, you have rights under GDPR:

Right to access your personal data

Right to rectify inaccuracies

Right to delete your data (where applicable)

Right to object or restrict processing

Right to data portability

To exercise your rights, please contact us at privacy@remoteiq.co.uk.

8. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. All sensitive data is transmitted securely using encryption.

9. Third-Party Links

Our website may contain links to third-party sites. This Privacy Policy does not apply to those sites. We encourage you to review their policies before providing any personal information.

10. Changes to This Policy

RemoteiQ reserves the right to modify this policy at any time. Any updates will be posted on this page with the revised effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

RemoteiQ
Email: privacy@remoteiq.co.uk
Website: www.remoteiq.co.uk